General FAQs
What is the FORTIS Transfer Tool?

FORTIS Transfer Tool is a specialized tool designed to transfer files and data securely between users, devices, or servers. It employs encryption and other security protocols to protect the confidentiality and integrity of the files being transferred, ensuring they remain safe from unauthorized access or interception.

What is data assurance?

Data assurance refers to the process of ensuring the accuracy, reliability, integrity, and availability of data within an organization or system. It involves implementing measures and practices to guarantee that data is properly collected, stored, processed, and transmitted in a secure and consistent manner while minimizing the risks associated with errors, inconsistencies, unauthorized access, and data loss.

Why is data assurance important?

Data assurance supports the overall success, sustainability, and resilience of organizations in a data-driven world. Data assurance directly impacts the accuracy and reliability of information used for decision-making - therefore, it’s critical that there are measures in place to ensure that the data consumed is accurate, up-to-date, and of high quality. In addition, data assurance helps to identify incidents such as data breaches, cyberattacks, and reinforces trustworthiness.

What is blockchain?

Blockchain is a decentralized and distributed digital ledger technology that records transactions across multiple computers in a way that ensures transparency, security, and immutability. Think of each transaction as a block that contains data, and these blocks are linked together in chronological order, forming a chain. Blockchain’s key benefits include decentralization (not owned or controlled by one single entity), transparency (transactions are publicly recorded and verifiable), and immutable (permanent and uneditable).

What is secure file transfer software?

Secure file transfer software, like FORTIS, is a specialized tool designed to transfer files and data securely between users, devices, or servers. It employs encryption and other security protocols to protect the confidentiality and integrity of the files being transferred, ensuring they remain safe from unauthorized access or interception.

How does FORTIS Transfer Tool ensure data security?

FORTIS secure file transfer software uses strong encryption algorithms to encode the data being transmitted, making it unreadable to anyone without the proper decryption keys. Additionally, it often employs secure communication protocols such as SFTP (SSH File Transfer Protocol), FTPS (FTP Secure), or HTTPS to establish secure connections between the sender and the recipient

Is FORTIS easy to use?

Our secure file transfer software is designed to be user-friendly. The interfaces are intuitive, making it easy for users to upload, download, and manage files securely without requiring advanced technical skills.

What is the maximum file size that can be transferred using FORTIS?

FORTIS Transfer Tool allows users to send files with a maximum size of 9 gigabytes. This capability caters to the need for transferring large datasets or files without compromising on speed or security.

What type of files can be transferred with FORTIS?

FORTIS can handle various types of files, including documents, images, videos, audio files, databases, and more. It is suitable for both small and large files, ensuring data integrity regardless of the file size. In short, FORTIS should be used to send anything that you wouldn’t want someone other than the intended receiver to see - including intellectual property, personal information, financial records, computer code, and more!

Can I transfer files to multiple recipients simultaneously?

Unlike email attachments, FORTIS offers a file transfer solution that is secure and traceable from end to end. Therefore, FORTIS was developed to securely send files to just one recipient at a time.

Is there a cost associated with using FORTIS Transfer Tool?

Yes, FORTIS Transfer Tool uses a simple pay-as-you-go system with no subscription fees. Choose the bundle that best fits your needs:


3 Transfers:

Price: $19.99 (Introductory Offer: $9.99)

Ideal for occasional use or small files.

Transfers expire after 24 months.


20 Transfers:

Price: $99.99 (Introductory Offer: $49.99)

Perfect for regular use or medium-sized files.

Transfers expire after 24 months.


50 Transfers:

Price: $199.99 (Introductory Offer: $99.99)

Best for frequent use or large files.

Transfers expire after 24 months.


Read the following PDF guide on sending files in FORTIS. Click here to access the PDF document.

Can FORTIS create a customized bundle tailored to my company's needs?

Absolutely! We know every company is different, so FORTIS lets you build your bundle with the features and services you need. Whether you're a medium-sized team wanting extra features or a large enterprise requiring specialized solutions, we've got you covered.


Read the following PDF guide on sending files in FORTIS. Click here to access the PDF document.

Can I use the FORTIS Transfer Tool on multiple devices?

Currently the Fortis Transfer SaaS tools is designed to be used on a desktop browser only.

If I accidentally close my browser, will I automatically be logged out of FORTIS Transfer?

No, if 2 hours have not elapsed since you logged in to FORTIS Transfer, the program will remain open.


Note: To manually log out, select the drop-down arrow under your Name and select Log Out. To receive/send a file in FORTIS, please follow these steps:

How is FORTIS different from Dropbox, Google Drive, or other file storage systems?

Where these programs store your data and allow you to share it with others, there’s no notification that your file has been received or assurance that the files haven’t been changed or shared with unauthorized parties. FORTIS offers a secure, end-to-end file transfer solution that uses blockchain and encryption to protect your data, notifies you in real time if your data has been changed or manipulated, and provides an audit trail for your data for transparent and trusted transactions.

Whats wrong with using email attachment to send files?

Although email attachments are often used to transmit data, they are highly susceptible to data breaches and data leakage. As a result, email is NOT sufficient for data that fuels business, like sensitive data and intellectual property. However, by safeguarding data, detecting manipulation, and establishing provenance, FORTIS mitigates these risks.

Will FORTIS have access to my data?

FORTIS will not have access to your data. The application will only know the size of the file and the sending and receiving accounts.

Can FORTIS see my files?

No, FORTIS cannot see or access any data provided during file transfer. Files transferred are only accessible by the intended recipient.

Is the file transfer process encrypted end-to-end?

FORTIS leverages blockchain technology and employs end-to-end encryption, meaning the files are encrypted during transmission and remain encrypted until the authorized recipient decrypts them. This ensures data remains secure throughout the entire transfer process.

Is the file transfer process auditable?

Yes, FORTIS maintains detailed logs of file transfer activities, including timestamps, sender and recipient information, and any access attempts, which can be useful for compliance and security purposes. That record is permanent on the blockchain.

Functionality FAQs
How do I send a file in FORTIS?

Open FORTIS and navigate to the transfer section marked as "Outgoing".


1. Click on the "New Transfer" button to initiate a new transfer.

2. Locate the file you want to send and either drag it into the designated area marked as "Start Point" or click to select the file from your device.

3. Enter the recipient's email address in the field labeled "End Point."

4. Choose the desired transfer expiry duration from the options provided (ranging from 24 to 120 hours). This determines how long the transfer will be available to the recipient.

5. Once you're satisfied, click on the "Send" button to initiate the transfer process.


FORTIS will then handle the transfer and notify you once it has been successfully sent to the recipient's email address. The recipient can access the file within the specified time frame and refer to any additional comments or instructions provided.


Read the following PDF guide on sending files in FORTIS. Click here to access the PDF document.

How do I receive a file in FORTIS?

Open FORTIS and navigate to the receiving section marked as "Incoming".


1. In the Incoming Files Dashboard, accessible via the Incoming Transfers page, you'll see both "Recently Received Files" and "Transfer History."

2. Files sent by other FORTIS users will be displayed here, the file won't be downloaded until you actively accept them.

3. To accept or deny an incoming file, locate it in the "Transfer History" section and click the green checkmark or red "X" for acceptance or denial, respectively.

Take note of the transfer expiry field, indicating the download duration (ranging from 24 to 120 hours), and review any comments left by the sender in the "Comment" field.

4. Upon accepting the file, a confirmation pop-up will appear. Click "Yes" to proceed with the transfer.


Read the following PDF guide on receiving files in FORTIS. Click here to access the PDF document.

Does a recipient have to register for an account to receive a file from me?

Yes, your file recipient will have to use the link in the file received email notification to create a new free account if they are a first-time user, or log into an existing account (either free or paid) if they are already in the system. However, receiving files is always free.

Can my recipient send files back to me without paying ?

No, to send files paid transfer credits are required.

How does FORTIS Transfer Tool handle large files?

FORTIS encourages users to optimize file transfer efficiency by compressing large files into a single archive (e.g., ZIP file) before transmission. This proactive approach minimizes the consumption of FORTIS credits while maintaining speedy and reliable data transfer.


Read the following PDF guide on zipping files for Mac. Click here to access the PDF document.

What happens if I cancel the file transfer while it's uploading to the cloud?

If you cancel the file transfer while it's uploading to the cloud, the file will be deleted, and the transfer credit associated with that specific transfer will be consumed. Therefore, it's important to ensure that you want to proceed with the transfer before initiating it to avoid unnecessary consumption of transfer credits.

What happens if a file transfer is interrupted or fails?

In case of a transfer interruption or failure, the customer should start a new transfer. If the error persists after multiple attempts, the customer should immediately contact our Customer Experience Team at info@veritx.com

How will a recipient know I've sent them a file through FORTIS

Once you have initiated your file transfer, your intended recipient will receive an email notifying them that they have received a secure file transfer. This email will include a link that prompts them to create a free account (if they’re a first-time user) or log into their existing account (if they already have a free or paid account.)

Can I track the progress of file transfers?

Yes, FORTIS provides real-time status updates on file transfers, allowing you to monitor the progress and ensure successful completion.

Technical FAQs
Does FORTIS integrate with other applications?

FORTIS offers a wide variety of APIs (Application Programming Interfaces) that allow you to integrate the secure file transfer functionality with other applications and workflows within your organization. To learn more about our integration partners or to become a partner, click here info@veritx.com.

What are the system requierments to operate FORTIS?

FORTIS is compatible with major operating systems like Windows, macOS, Linux, and various mobile platforms, ensuring seamless file transfer across different devices and environments.

What happens if there is a hash mismatch?

The sender and receiver will get an email notification and the transfer will be terminated.

If you haven't found the answer you need on the self-service support portal - or if you need additional help

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